Returns and Exchanges
Thank you for placing your order with The San Francisco Baking Institute (SFBI). We guarantee your satisfaction with the products from our online store.
Please note: UPS does not deliver to PO Box. If you wish to have your order shipped to a PO box, please contact us at 650-589-5784. Any international orders, please contact the office as well.
If you wish to return one of our smallware items we can exchange the product or issue a refund if it has been less than 30 days. Please note, there will be a 3% restocking fee of your total amount. Please mail the package clearly stating the order number and information to:
San Francisco Baking Institute
525 DNA Way
South San Francisco, CA 94080
If any products you have purchased are defective, or part of an incorrect shipment please contact SFBI for us to arrange a new shipment.
SFBI is not responsible for merchandise lost, damaged or destroyed after pick-up by carrier and consigned to the purchaser. If shipment is damaged a claim is necessary, SFBI will furnish proof of shipment to the purchaser, but claims are to be filed with UPS.
For the Advance Bread and Pastry Companion Videos, if you are not happy with the videos you have one week to request a full refund.
If you have any questions please send us an email at firstname.lastname@example.org or call us at 650-589-5784 between 7:30 am to 4:30 pm PST, Monday through Friday.