Return and Exchanges

Returns and Exchanges


Thank you for placing your order with The San Francisco Baking Institute (SFBI).  We guarantee your satisfaction with the products from our online store. If you wish to return one of our smallware items we can exchange the product or issue a refund if it has been less than 30 days. Please note, there will be a 10% restocking fee of your total amount.  Please mail the package clearly indicating your order number and information to:

San Francisco Baking Institute
525 DNA Way
South San Francisco, CA 94080

If any products you have purchased are damaged or defective, or part of an incorrect shipment please contact SFBI for us to arrange a new shipment.

For the Advance Bread and Pastry Companion Videos, if you are not happy with the videos you have one week to request a full refund.

If you have any questions please send us an email at customerservice@sfbi.com or call us at 650-589-5784  between 7:30 am to 4:30 pm PST, Monday through Friday.